Refund policy

Return & Refund Policy

Last Updated: October 19, 2026

Thank you for shopping with us! Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Return Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To request a return, the product should generally be unused, in its original condition, and accompanied by its original packaging and tags, where applicable.

Please contact us before returning any product. Returns are subject to inspection and applicable consumer protection laws.

2. Return Eligibility

You may contact us for a return or replacement if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product received does not match its description, subject to applicable law.

Change-of-mind returns may be accepted at our discretion, subject to the product category and applicable law.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products, except where the damage or defect is our responsibility.
  • Personal care or hygiene products where return restrictions lawfully apply.
  • Customized or personalized products, except where required by law.
  • Products specifically marked as non-returnable before purchase, where permitted by law.

4. How to Request a Return

To request a return or replacement:

  1. Contact us at **am4979984@gmail.com**.
  2. Provide your order number and explain the reason for your request.
  3. Attach clear photos or videos of the product if it is damaged, defective, or incorrect.
  4. Wait for our response and return instructions before sending the product back.

5. Refund Policy

Refunds will be reviewed after the returned product has been received and inspected.

If your refund is approved, it will generally be issued through the original payment method or another mutually agreed method, subject to applicable law.

Processing times may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, we will contact you to arrange an appropriate refund method if a refund is approved.

6. Replacement and Exchange Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange, subject to product availability and applicable law.

Please contact us before returning the item so we can guide you through the process.

7. Shipping Charges

For returns caused by our error, such as a wrong, damaged, or defective product, we will arrange or cover reasonable return shipping costs as required by applicable law.

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.

8. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation requests depend on whether the order has already been processed or dispatched and on any cancellation rights provided by applicable law.

9. Late or Missing Refunds

If your refund has been approved but you have not received it within a reasonable period, please check with your bank or payment provider first.

If you still need assistance, contact us at **am4979984@gmail.com**.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: am4979984@gmail.com

We appreciate your trust in our store and thank you for shopping with us.